Skills & Competencies for Inside Sales Supervisor
Inside Sales Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Inside Sales Supervisor
Oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls.
JOB RESPONSIBILITIES for Inside Sales Supervisor
Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills.
Inside Sales Supervisor SALARY RANGE
BASE 50%
$75,092
TOTAL 50%
$84,548
Job Level
M00
Job Code
SM15000208
Education/Degree
Associate's Degree
Reports To
Manager
Inside Sales Supervisor Skills and Competencies List
8 general skills or competencies (Job family competencies) for Inside Sales Supervisor
1
Job Family Competencies –
Customer Acquisition
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Collects customer data to identify needs for customer acquisition.
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Level 2 Behaviors
(Light Experience)
Assists in calculating customer acquisition cost.
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Level 3 Behaviors
(Moderate Experience)
Defines target customer segments to tailor techniques in reaching new customers.
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Level 4 Behaviors
(Extensive Experience)
Creates and enhances innovative methodologies to attain key customer acquisition goals.
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Level 5 Behaviors
(Mastery)
Builds new channels, platforms, tools, and systems to improve and scale customer acquisition.
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2
Job Family Competencies –
Business Development
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Identifies the importance of business development in our organization.
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Level 2 Behaviors
(Light Experience)
Documents business development calls and referrals to classify good prospects.
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Level 3 Behaviors
(Moderate Experience)
Interacts with various departments to assemble information relevant to business development priorities.
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Level 4 Behaviors
(Extensive Experience)
Coordinates business development strategies with other management to maximize the potential profit.
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Level 5 Behaviors
(Mastery)
Creates innovative business development strategies to grow the business.
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3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Inside Sales Supervisor
1
Core Competencies –
Planning and Organizing
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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2
Core Competencies –
Coaching Others
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the plans and goals of the coaching process.
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Level 2 Behaviors
(Light Experience)
Helps to create and implement skill development opportunities.
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Level 3 Behaviors
(Moderate Experience)
Coaches one or several individuals or teams on a specific competency or subject area.
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Level 4 Behaviors
(Extensive Experience)
Diagnoses team performance and develops a plan aimed at improving skillsets.
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Level 5 Behaviors
(Mastery)
Designs coaching methods and related technologies that are beneficial to help in talent development.
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3
Inside Sales Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Inside Sales Supervisor
Proficiency Level - 4
5
Competency for -
Inside Sales Supervisor
Proficiency Level - 5
Summary of Inside Sales Supervisor skills and competencies
There are 0 hard skills for Inside Sales Supervisor.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
8 general skills for Inside Sales Supervisor, Customer Acquisition, Business Development, Product and Technical Knowledge, etc.
8 soft skills for Inside Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.
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